Yoyomiles (“we,” “our,” “us”) operates the Yoyomiles mobile application and website (collectively referred to as the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service to book vehicles such as bikes, three-wheelers, mini trucks, trucks, and for package and movers services.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Full name, phone number, email address, pickup and delivery address, payment information (if applicable)
- Location Information: GPS location to find nearby drivers, provide real-time tracking, optimize pickup and delivery routes
- Device Information: Device model and OS version, IP address, App version to improve app performance and security
- Usage Information: Bookings made, payments completed, ratings and feedback to enhance your experience
2. How We Use the Information
Your data helps us to process bookings, match you with available drivers, provide updates and confirmations, improve customer support, ensure safety, and comply with legal requirements.
3. Data Sharing
We do not sell your personal information. However, we may share limited data with:
- Drivers: To fulfill your booking request
- Third-party service providers: For payment, analytics, or notifications
- Authorities: When required by law
4. Data Retention
We retain your data as long as necessary to complete transactions, resolve disputes, and comply with legal obligations. Once no longer needed, your data is securely deleted.
5. Data Security
We take strong measures to protect your personal information, including encryption (SSL), restricted access, and regular security checks. Still, no digital system is completely secure.
6. Your Rights
You have the right to access, correct, or delete your personal information, and withdraw consent for specific uses. To exercise these rights, email us at support@yoyomiles.com.
7. Cookies and Tracking
Our app may use cookies to remember preferences, analyze performance, and personalize your experience. You can disable cookies in your device settings.
8. Third-Party Services
We may use services like Google Maps, Razorpay, and Firebase. Each third-party has its own privacy policy.
9. Children’s Privacy
Yoyomiles does not provide services to users under 18 and does not knowingly collect information from minors.
10. Policy Updates
We may update this Privacy Policy periodically. Using our service after an update means you accept the changes.
11. Contact Us
For any questions, contact us:
Yoyomiles
Email: support@yoyomiles.com
Phone: +91 7705015444
Address: Ground Floor, 1/798, Sector-H, Jankipuram, Lucknow, India